How We Work

What We Stand For

At +osb™, everything we do is built around making our partners more successful. From the products we design to the way we support our customers, our approach is grounded in a few simple principles:

Do It Right

We take pride in doing things properly - from engineering to manufacturing to service. No shortcuts. No compromises.

Be Accountable

We stand behind our products and our word. When we say we’ll deliver, we do.

Make It Easier

Our focus is simple: remove friction. Whether it’s installation, ordering, or support - your job should be easier working with us.

Work as Partners

We don’t see customers, suppliers, and reps as transactions. We see them as long-term partners - and we act accordingly.

Support the Industry

We’re proud to be part of the plumbing industry - and have been for over 50 years. We're committed to its continued growth. From supporting our partners and reps to investing in trade events, training, and industry initiatives, we actively contribute to the people and businesses that move our industry forward.

Be Accessible

We’re committed to creating an inclusive and accessible experience - our employees, partners, and customers - across our workplace, communications, and digital platforms. Read our Accessibility Policy here.

Act Responsibly

We recognize our responsibility to operate sustainably, continually reducing our environmental impact through smarter design, efficient operations, and responsible practices. Read our Environmental Policy here.

What Drives Us

Our growth isn’t accidental. It’s the result of a clear focus on where we invest our time and energy:

Product Leadership

We don’t follow trends - we set them. From category-defining solutions like the Island Tub Drain® and the Serenity Hex Drain to continuous product improvements, innovation is at our core.

Customer Experience

Reliable supply, responsive service, and real support. We aim to be the easiest partner you do business with.

Operational Excellence

From in-house manufacturing to streamlined logistics, we invest in doing things better, faster, and more efficiently.

People & Culture

We’re building a team that takes ownership, moves quickly, and supports each other - because great people build great companies.

Sustainable Growth

We grow with intention - strengthening our business while continuing to invest in our partners and our future.

Digital Enablement

From our website to our Agent Portal and our PIM (Product Information Management) systems, we’re building tools that make it easier to access, sell, and support +osb™ products.