Website Terms and Conditions of Use

Printed prices are in Canadian Dollars and are LIST.  Prices do not include and are subject to all taxes including GST, QST and/or HST.  Orders are subject to PST if applicable.  Freight charges are extra, if applicable (see freight terms below).  Prices shown on order acknowledgements or invoices will be honoured even after an effective price increase.  Prices are subject to change without notice and supersede all previous prices or quotes.
Written quotations by OS&B® automatically expire 30 days from date of quotation unless otherwise indicated and are subject to termination by notice from OS&B® within that period.  An OS&B® QUOTE NUMBER must be clearly indicated on all Purchase Orders in order to qualify for the quoted pricing.
Net 30 days end of month and is subject to OS&B® terms qualification.
Freight is prepaid anywhere in Canada on minimum orders of $1250.00 net.  FOB Oakville, ON for any orders less than $1250.00 net.  Shortage claims must be reported within 5 days of receipt of goods or shipment is considered complete.  Air Freight can be arranged with a Customer Courier Account number.  We’ll gladly prepay and charge at cost (usually by Purolator Ground).  Minimum charge of $5.00 applies.
Back orders will be shipped unless noted otherwise on the Packing Slip.  All back orders are freight prepaid.  Drop-shipment back orders will automatically be cancelled.  At time of order please advise if back orders should be automatically cancelled.
Please contact OS&B® for a written Returned Merchandise Authorization (RMA) number.  No material shall be returned without an RMA number from OS&B®.  All RMA returns must be returned prepaid.  Collect RMA returns will not be accepted.  A 25% re-stocking charge will be applied to all returned stock.  Material found to be defective will receive full credit.  Products deemed obsolete, special or made-to-order are non-returnable.
OS&B® has incorporated the following Minimum Advertised Price (MAP) policy effective for its products sold in North America and enforceable for all OS&B® resellers including, but not limited to, wholesalers, showrooms, dealers, boutiques, online resellers and distributors.  The minimum advertised price for all OS&B® products is 30% off the current year list price.  While all resellers are free to sell OS&B® products at any price they deem appropriate, it is in direct violation of the OS&B® MAP policy to advertise in print, radio, media or social media platforms pricing below the minimum suggested price noted above.  Offering coupons, discounts or rebates resulting in an advertised price lower than the MAP, including through a use of a storewide sale, promotional code, or other similar provision that can be applied to MAP Covered Products is also a violation of this MAP Policy.  This MAP Policy is not negotiable.  OS&B® alone will implement, interpret and enforce this MAP Policy at its sole direction and independent judgement.  Failure to comply with the OS&B® MAP policy will result in a written warning.  OS&B® reserves the right to discontinue sale of any of its products to any offender continuing to be in violation of the OS&B® MAP policy and demonstrating an unwillingness or inability to be in compliance.  Please ensure that all appropriate personnel within your organization are aware of and receive a copy of the OS&B® MAP policy.
OS&B® reserves the right to amend, modify or discontinue this MAP Policy at any time, and will notify resellers of any such amendment, modification or discontinuation.  Any questions regarding this policy should be submitted in writing to
OS&B® products are warranted for 5 years, from date of purchase, against workmanship and/or material defects only.  Exception: Flex Connectors are warranted for 1 year, from date of purchase, against workmanship and/or material defects only.  OS&B® is not responsible for any labour incurred to replace or repair product.
OS&B® liability shall in no event exceed the total purchase price of the product.  OS&B® shall in no event be responsible for any loss of business or profits, downtime or delay, loss of property, repair or material costs or any consequential loss or damage associated with the product.  OS&B® shall not be held liable for any product failure due to abuse, misuse, misapplication or improper installation.
OS&B® reserves the right to correct errors in product specifications or prices due to typographical, clerical or engineering errors.  OS&B® also reserves the right to change product specifications, design, construction or any of the aforementioned Terms & Conditions of Sale without notice.
Clicker® is a registered trademark of Oakville Stamping & Bending Limited.
Cable Drive® is a registered trademark of Oakville Stamping & Bending Limited.
Evolution Through INNOVATION® is a registered trademark of OS&B®.
Fill&Drain® is a registered trademark of Oakville Stamping & Bending Limited.
Island Tub Drain is a Registered Trademark.
The Red Drain® is a Registered Trademark.
Your job just got easier™ is Trademarked.
OS&B® is a registered trademark of Oakville Stamping & Bending Limited.